At B Well Life, we strive to ensure your complete satisfaction with every purchase. Please read our return and refund policy carefully to understand your options in different scenarios.
1. Faulty or Damaged Items: If the item you received is faulty or damaged, we sincerely apologize for any inconvenience caused. In such cases, we offer a full refund of the purchase amount. To initiate a refund, please follow these steps:
- Notify us of the issue within 7 days of receiving the product, Please contact hello@bwelllife.co.uk
- Provide clear images or a detailed description of the fault or damage.
- Once we verify the issue, we will process a full refund to your original payment method.
2. Change of Mind Returns: If you've had a change of heart and wish to return an item that is undamaged and in its original packaging, we accept returns within 30 days from the date of purchase. However, in these instances, we issue a credit note rather than a refund. The credit note can be used both in our physical store and for online purchases. To proceed with a change of mind return:
- Notify us of your intention to return the item within 30 days of the purchase date. Please contact hello@bwelllife.co.uk
- Ensure the product is in its original, unopened packaging.
- Ship the item back to us at your expense.
Once we receive and inspect the returned item, we will issue a credit note that can be redeemed on your next purchase.
